Privacy & Cookie Policy

We at East Ruston Old Vicarage value your privacy and have outlined below how and why we collect and use data. By using this website, you agree to these terms.

This policy applies to the following:

• Visitors to this website

• Current season ticket holders

• Individuals buying season tickets as a gift and using their personal information to register the purchase

• Individuals making an event booking

• Individuals making a group booking

• Individuals buying day tickets online

• This information will be retained for legal or contractual reasons

This policy specifically does not apply to employee data or that of volunteers, work experience, interns or contractors working at East Ruston Old Vicarage.


Who are “we”, “us”, “our”?
We are:
East Ruston Old Vicarage,
East Ruston,
Norwich,
Norfolk
NR12 9HN

Interacting with Our Website

For information on our cookies policy, website terms of use and website data collection please refer to the sections "Analytics" and "Cookies" below.

Privacy Statement

The privacy and security of your personal information is extremely important to us. Here we explain how and why we use your personal data, to make sure you stay informed and can be confident about giving us your information, knowing we will take good care of it.

We’ll keep this policy updated to show you all the things we do you with your personal data.

You can be assured that we will never sell your personal data to anyone and we are not in the practice of sharing information with any other organisation for any reason, but should that change we will advise you and seek your permission to do so.

What personal data do we collect?

“Personal data” is any information that relates to an individual who can be identified from that information.

We may collect a number of items of personal data in connection with specific activities such as applying for renewing your season ticket, booking an event or ordering tickets online. Sometimes you’ll share your data when you make contact to ask us a specific question or we order something special for you in our gift shop and we take your details to call you when it’s arrived. The categories of data are explained in the table below.

We do not currently collect or retain any “special categories of personal data” relating to our season ticket holders, guests or visitors. If that changes, our Privacy Policy will be updated.

“Special categories of personal data” means information about an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sexual orientation, sex life and biometric data. It may also include “criminal records data” which means information about an individual’s criminal convictions and offences, and information relating to criminal allegations and proceedings.

How do we use your personal data?

We’ll only use your personal data on relevant lawful grounds as permitted by the General Data Protection Regulation (effective 25th May 2018).

Personal data provided to us will be used for the purposes defined below.

Season Ticket Holders

What personal data do we collect:

Name, Address, Telephone Number, and Email Address.

How do we use your data?

We will only make contact with you if we have reason to do so, for example, if you have left property with us. We will also keep you informed of news and events. For those season ticket holders who do not have email addresses, we may post communications to you from time to time. as a member you can unsubscribe from the mailing list at any time.

Season Tickets by way of a Gift

What personal data do we collect:

The gifted Season Ticket holders' Name and Address, Telephone Number, and Email Address, if provided by you at the time of purchase.

How do we use your data?

See "Season Ticket Holders" above. If you have purchased a membership for a family member or friend and left your details with us, instead of those of your family/friend, we will contact you as a season ticket holder, as explained above.

Event / Group Booking Customer 

What personal data do we collect:

Name, telephone number, email address Details about your event/group and their contact details if different. 

How do we use your data?

We may use this information to contact the group organiser or the group itself to inform them of a specific offer tailored towards their last visit. 

Online ticket purchasers

What personal data do we collect:

Name, Address, Telephone Number, Email Address, A username and password for your account.

How do we use your data?

We would only make contact if a reason occurred where we had to refund the purchased ticket or to notify you if an event had to be cancelled. 

General paying visitor 

We do not hold any data about you if you purchase entry on the day at the entrance kiosk.

Marketing Communications

Whilst we rely upon what we and the law calls our “legitimate purpose” to use your data as described in the table above, to fulfil our contract with you to provide your season ticket for the year, or to fulfil your group or party booking, when it comes to marketing our wider services to you, we need to ask your permission to do so, if they are outside of the scope of the permissions you have given to us above.

Our marketing mailing list will never be shared with third parties or sold on and we never transfer your data outside the EU or make automated decisions on your behalf. We will only send you information directly related to East Ruston Old Vicarage.

Where do we keep your information?

Our supplier of software is Squarespace. They specialise in the creation and hosting of websites. Their hosting service comes as standard, with 128 bit SSL security certification and payments are processed directly by our payment merchants; Stripe and PayPal.

Payment Card Security

Our online payment solutions are carried out using a ‘payment gateway’ through Stripe or PayPal which is a direct connection to a payment service provided by a bank. This means that when you input card data into the payment page, you are communicating via these gateways to your bank and the bank passes your payment to us via our payment merchants. We do not process or hold your bank details.

How long do we keep your data?

If you hold a season ticket with us, we will retain your data throughout the season ticket period and for three months after that lapses to allow us to easily reinstate your data in case you forgot to renew in time – but don’t worry, we will remind you it is due!

If you book a group event, we’ll hold your data during the booking and planning period and for three months afterwards to ensure we have delivered the event to your satisfaction. 

What happens if you don’t want us to hold your data?

You can choose to opt out of communications with us at any time, but in certain circumstances, we do need to continue to hold and process your data to fulfil our obligations with you, such as to enable us to administer your season ticket or manage your group booking. We keep our data requirements to a minimum and we hope that in this Privacy Notice we have reassured you that your data is safe with us. Should you withdraw permission at any time, certain services may necessarily cease. 

Subject Access Rights

You have the right at any time to ask to see the data we hold about you. To do this, please contact at office@eastrustonoldvicarage.co.uk or send by post to East Ruston Old Vicarage, East Ruston, 

Norwich, Norfolk NR12 9HN. We will ask you for certain information to identify yourself so we can be certain we are giving your information only to you. We will respond to any request within one month, or if we are unable to do so, we will write to you within one month and explain any delay.

If you are not happy with what you find, you have the right to insist your data is amended or deleted from our systems.

If at any time you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner.

Changes to this Privacy Policy

We may need to amend this policy from time to time as systems and processes are updated or replaced. We will ensure that this policy is always available on our website and is always accurate and current.

 

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address


Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Contact

If you have any questions about these terms please get in touch via the contact page

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